www.truly.co.uk (together with any successor or replacement URL, the “Website”) is a website operated by Truly Group Limited ("Truly") a company registered in England and Wales under company number 10355694 with registered office at Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, United Kingdom, SL7 1EY.
This policy sets out when and how Truly will use your personal information. Please keep in mind that if you follow a link to any other websites via the Truly Website, those other sites’ privacy policies will apply to how they use your personal information.
Make a Purchase
When you make a purchase from the Website, Truly will use your personal information to complete your purchase. The details Truly collects from you will include your name, address, email address, phone number and payment details.
If you choose to create an account when using the Website, Truly uses the same information you provided to make a purchase to create your online account. Truly relies on your consent to do this, which you can withdraw at any time.
To complete your purchase, Truly will share your personal information with its subcontractors who are involved in the purchase process (e.g. payment providers, credit reference agencies who Truly use to assess fraud, credit and/or security risks, and fulfilment and delivery service providers). Truly needs to process your personal information in this way to enter into and perform the contract for your purchase.
When you contact Truly (including via its website chat service), Truly will use your personal information (your name, contact details and the other details you provide) in order to assist you with your enquiry. Truly relies on your consent to use your personal information in this way, which you can withdraw at any time.
If you do not provide Truly with the personal information it requests from you for the purposes of Truly dealing with your customer service enquiry, Truly may not be able to fully assist you with your enquiry.
If you have opted in to receive marketing communications from Truly, Truly will use your personal information (such as your name, email address and age) to provide you with marketing communications in line with the preferences you selected when you opted in.
Truly relies upon your consent to contact you for marketing purposes. You can withdraw your consent at any time by logging into your Truly account and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out/unsubscribe links on any marketing message that Truly sends to you. If in doubt, you can contact Truly at email@example.com at any time.
If you opt-out/unsubscribe from receiving marketing communications, you will stop receiving marketing communications from Truly as soon as Truly has processed your request and, in any event, within 28 days of your unsubscribe request.
Where you provide a customer review to Truly or otherwise respond to a customer survey or provide any other opinion related to Truly or its business, Truly may use some or all of the contents of your review, response and opinions for marketing or any other purpose.
Where Truly uses any review or other material provided by you, Truly will use it on an anonymised basis.
Truly may need to share your personal information where it is under a legal obligation to to disclose or share it.
All information you provide to Truly is stored on secure servers (or those of its data storage partners) in locations within the EU.
Truly will only store, use and process your personal information for as long as it can in accordance with applicable laws. Details of retention periods for different aspects of your personal information are available in Truly’s data retention policy, which is available upon request.
Under certain circumstances you have the right to object to how Truly uses your personal information under applicable data protection laws. Your other rights include:
Right of access
You are entitled to receive confirmation of the personal information belonging to you that Truly is processing together with details of Truly’s use of that personal information.
You also have the right to have access to a copy of the personal information belonging to you which Truly is using.
Right to rectification
You have the right to require Truly to rectify any inaccurate personal information it holds about you. You also have the right to complete any incomplete personal information that Truly holds about you by providing relevant additional supplementary information.
Right to restriction
You can restrict Truly’s processing of your personal information where:
Where you exercise your right to restrict Truly from using your personal information, Truly will then only process your personal information pursuant to its legitimate interests and where you otherwise consent to such processing.
Right to data portability
You have the right to receive a copy of the personal information Truly holds about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal information.
Right to erasure
You have the right to require Truly to erase your personal information which it is handling in the following circumstances:
Right to complain
You have the right to lodge a complaint in relation to Truly’s use of your personal data with the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales.
You will not have to pay a fee to exercise these rights. However, Truly may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, Truly may refuse to comply with your request in these circumstances.
Truly may need to request specific information from you to help confirm your identity, and confirm your eligibility to exercise your rights in connection with your personal information. This is a security measure to ensure that your personal information is not disclosed to anyone who has no right to receive it. Truly may also contact you to ask you for further information in relation to your request, to speed up Truly’s response.
Privacy law is often complicated, and whether these rights are available to you sometimes depends on the types of data Truly are handling about you. If you would like to exercise any of these rights, please contact Truly at firstname.lastname@example.org.