
FAQs
Do you have any discount codes?
We sure do! For new customers please sign up to our newsletter for 10% off your first order.
If you are an NHS worker please follow the link here to get 20% off your order.
You can also share & earn with Truly - Send your friends a £10 discount to use on their order when they spend £50. Once they make a purchase, you’ll earn £5 for each order as well! Simply click on refer a friend on the order confirmation page and follow the link.
Bought a product and want to let us and others know how much you love it? If this is a yes then please leave us a review on the given product and we will give you 15% off your next order! Simply leave the review and we will thank you with the discount code via email.
Please note: Vouchers / Discount codes cannot be used in conjunction with any other voucher, promotional code or already discounted products. Vouchers and discount codes cannot be redeemed against or in conjunction with gift vouchers / gift cards and must be entered prior to completing the order as we cannot add a discount to a completed order.
What are your delivery options?
Standard Delivery:
Any orders over £80 are FREE for UK postcodes, all orders under this value will be £5.99. Delivered within 2-3 days.
Next Day Delivery: £9.99
Order before 8pm (Monday-Thursday) to get your Truly parcel the next working day.
Order on Friday by 3pm and your purchase will be delivered the next working day, any orders placed on Saturday or Sunday will be processed on the next working day.
Saturday Delivery £9.99
Order Friday before 8pm for delivery on Saturday (between 8am-6pm).
International Delivery: We now delivery to the USA, Canada, Australia, New Zealand, UAE and India and looking to expand to new territories in the coming months. Duties and customs at our checkout along with a delivery cost, if you need further help get in contact via live chat.
How can I track my order?
We aim to get your parcel out the as soon as possible but you will be able to track the status of your order by clicking on the link provided in your order acknowledgment email.
If you have a Truly account, you can view the status of your order here.
How do I make a return?
You’ve got 35 days from when you placed your order to return something for a full refund—or 14 days if it was a final sale item. We’re a paperless bunch, so you won’t find a returns slip in your box. Instead, just use the link here to create a Royal Mail returns label. You can either print it out and stick it on your parcel, or go paper-free and show the QR code at your local Post Office or drop-off point.
Want to swap your item for something else? No problem—just drop us an email at help@truly.co.uk and pop a note in your parcel letting us know what you'd like to exchange it for.
Please note that if choosing international delivery, free returns do not apply, and you will be responsible for arranging the return and covering the costs.


